When there are many department involved in a company, then handling customer complaints can become quite complex. Recording a complaint, then forwarding it to the right department, and checking its status now and then can become very complicated. The best way to go about the issue is through a ticket based system. By assigning each complaint a unique ticket, you can assign it to the right person, and check the issue’s status easily.
Many website operate a ticket based complaints and contact system. If you run such a website then you can surely take advantage of osTicket, a widely-used open source support ticket system.
osTicket is a complete and feature-rich open source support ticket system that easily fits into your website. It can seamlessly integrate inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface.
All that osTicket requires is PHP 4.3 or later and MySQL 4.4 or later. You can follow the installation guide available on osTicket’s website, follow the instructions on it, and set it up.
If you are thinking about going for a paid solution for your web complaints and issue handling, think again. “osTicket is an attractive alternative to higher-cost and complex customer support systems; simple, lightweight, reliable, open source, web-based and easy to setup and use.” It makes the entire process easier for the customer as well as the employees.