Many website operate a ticket based complaints and contact system. If you run such a website then you can surely take advantage of osTicket, a widely-used open source support ticket system.

osTicket is a complete and feature-rich open source support ticket system that easily fits into your website. It can seamlessly integrate inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface.

All that osTicket requires is PHP 4.3 or later and MySQL 4.4 or later. You can follow the installation guide available on osTicket’s website, follow the instructions on it, and set it up.

If you are thinking about going for a paid solution for your web complaints and issue handling, think again. “osTicket is an attractive alternative to higher-cost and complex customer support systems; simple, lightweight, reliable, open source, web-based and easy to setup and use.” It makes the entire process easier for the customer as well as the employees.

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IDriveSync

IDriveSync syncs files online and across multiple PCs. On installing and logging into the application, it opens up a ‘Sync’ area where you can drag-n-drop files from your PC into or add your files into. Anytime you make a change to synced data anywhere on those multiple PCs, all the PCs will shortly reflect the modified data. IDriveSync does easy sharing too.

Sync.in

In case you do not know what the term means, online collaboration is a group of individuals working on the same file or document online. Everybody makes changes and edits to the documents and these changes can be viewed by other group members. Currently countless websites offer this service. One such website is Sync.in.

SpiderOak

SpiderOak provides innovative cloud-based personal data management services that simplify the process of backing up, accessing, organizing, sharing and synchronizing data from any number of computers or external storage media. They offers 2 GBs free account for life and you will be enjoying all of the features SpiderOak has to offer.

Live Mesh

With Live Mesh, you can synchronize, share and access files with all of your devices, so you always have the updated copy of your files. It’s very simple and easy that you can now access your files from any device or from the web, easily share them with others, and get notified whenever someone changes a file. The best of all this service is powered by Microsoft and absolutely free for everyone.

Syncplicity

Syncplicity is effortless synchronization, backup, and sharing. Install it on one computer and all your important documents, photos, and music are backed up online, complete with remote access and aversion history. If you are working on a presentation at home, hit save, and it’ll be waiting for you at work. With sharing, it’s a walk in the park to collaborate with colleagues or to share your high-res photos with your friends.

Newly Added

Dropbox

With 2GB of online free storage you can sync files of any size or type on Dropbox. You can sync Windows, Mac and Linux computers. It may automatically syncs when new files or changes are detected.

Box.net

Box.net’s online file storage makes it easy to securely share content as a link or a shared folder with anyone inside or outside your company. This will help you create an online workspace where you can share project files, add comments, assign tasks, start discussions or create new content.

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To give your customers what they want, you first have to know their wants. One way to go about it would be to collect feedback from your customers about a particular issue that you feel needs improvement. “Nicereply” is a perfect example of this.

Nicereply is a free to use website that helps you improve your interaction with your customers. This is achieved by improving the email messages sent to customers.

The way it all works is quite simple. You create an account on Nicereply and obtain a link which you should add to the signature of the email. A small description could be included in the signature, asking customers to click on the link and indicate their satisfaction with the email message. When they click on the link, their response is observed by Nicereply and recorded in your Nicereply account. You can view the overall statistics of a certain email message and see how successful it is in satisfying customers. The nature of the email can be anything: from an automated response to something offering tickets and coupons.

The customer service representatives in your company can have individual accounts at Nicereply. This will form a healthy competitive environment in which each employee will be motivated to excel amongst his peers when it comes to customer satisfaction.

Nicereply works as a wonderful tool in determining whether or not your emails are up to the mark. Click here to visit Nicereply.

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If you take a look at the traffic sources of the top blogs in any niche you’ll notice that a large chunk of their visitors come via search engines. Search Engine Optimization (SEO) has become one of the most effective promotion tools in the blogger’s arsenal. But when you blog regularly, reply to comments, and work hard to grow a community around your blog you may not have enough time to invest in SEO, and professional SEOs charge an arm and a leg. So how do you optimize your blog without stealing the time from blogging or forking out for SEO services?

That’s where SEO software like SEO PowerSuite comes to the rescue. SEO PowerSuite is a premium package of SEO tools that help you optimize your blog and win top rankings on major search engines while spending as little as 30 minutes a day on SEO.

SEO PowerSuite is made up of 4 powerful SEO tools that take care of every aspect of effective website promotion:

Rank Tracker – a search engine rankings checker and keyword research tool.

SEO SpyGlass – backlink checker and competition analysis tool.

WebSite Auditor – content optimization tool.

LinkAssistant – link building and link management script.

Let’s take a closer look at each script in the pack and see how it can help you push your blog to the top of search engine listings.

Rank Tracker

Rank Tracker is a fast and accurate rank checker that lets you monitor where your blog ranks for your chosen keywords in all the major search engines: Google, Yahoo!, Bing, Ask, AltaVista, etc. The software supports over 600 local and regional search engines so you can track your blog’s rankings all around the world.

Using Rank Tracker is quite simple and straightforward. Start the program, enter the URL of the site you want to track and choose the search engines where you want to track the performance of your desired keywords. Next, enter the keywords and Rank Tracker will show you a detailed report on the positions and ranks.

Rank Tracker shows you all the critical information on your rankings:

• Your blog’s position in the search results for each keyword;
• The URL of the page found in the search results;
• How many positions up or down you are since the last check;
• And how you rankings evolve over time.

The tool draws a ranking graph of your blog’s rank changes to visualize your progress and generates customizable ranking reports with all the data on your keywords and rankings. You can schedule ranking checks (and other tasks) to be run on autopilot and Rank Tracker will monitor your blogs positions automatically.

Keyword research

Besides checking your rankings Rank Tracker also helps you discover new profitable keywords to target. There are 16 different keyword research methods in Rank Tracker that you can use to locate popular search strings in your niche.

You simply enter a number of seed keywords and Rank Tracker will find related terms. The tool will calculate the Keyword Efficiency Index (KEI) that shows you how popular and competitive each term is.

You can instantly check how many people search for each keyword monthly and how many sites compete for a place in the search results. This way you can find the best keyword opportunities.

WebSite Auditor

WebSite Auditor helps you optimize your content for the search engines to ensure that your posts rank high for the right keywords. The process couldn’t be easier. You simply enter the URL of your webpage and the keyword(s) you want it to rank for. WebSite Auditor will then analyze your content and lay out a step-by-step optimization blueprint. The tool goes through each page element and tells you how well it’s optimized and what you can do to improve it.

WebSite Auditor will help you determine the optimal keyword density for your posts, optimize each page element and even compare your content against the best ranked websites for your keywords. The tool generates a special competition analysis report where it analyzes the content on the 10 top ranked pages for your keywords and helps you take advantage of the best working onpage optimization techniques.

How many times should you use your keywords in the title and in the post? How long should your title be? Where should you put your most important keywords? WebSite Auditor will help you answer these questions and make sure all your posts are 100% search engine friendly.

SEO SpyGlass

Getting links to your blog is the most important and perhaps the hardest part of the SEO job. You can’t rank well for competitive terms without quality incoming links pointing at your site. SEO SpyGlass will help you locate the most powerful link sources in your niche and take advantage of them.

SEO SpyGlass is an advanced backlink checker that lets you analyze incoming links to any website or web page. With it you can check who’s linking to your blog and more importantly – where other blogs and websites get their links. You simply enter the URL of a competing website and get to know all about their incoming links:

• What websites link to the page;
• The URL and title of the linking page;
• Whether the link is still on the page;
• If the link is dofollow or nofollow
• The exact anchor text;
• The Google PageRank of the linking domain and webpage;
• The SEO value passed by every link;
• Which links are coming from blogs, forums, directories and home pages;
• And tons of other critical SEO factors.

With this data link building becomes a much easier task. When you know where to get links you don’t need to spend hours of your valuable time hunting down link sources.

LinkAssistant

LinkAssistant is a link building software that will help you establish and maintain quality links from relevant websites and blogs. Link building is a tedious process that eats up a lot of time yet can’t be avoided because if you want to rank well you need to grow your link popularity.

LinkAssistant lets you automate most time-consuming link building tasks helping you:

• Find quality link partners and dig for contact info;
• Analyze partner sites from the SEO perspective (PageRank, domain age, link popularity, etc.)
• Generate customized link directory that matches your websites design;
• Quickly get in touch with prospective link partners in personalized emails and manage all your link related mail;
• Build reciprocal, 1-way, 3-way and 4- way links,
• Check that all your partners are linking dofollow way with the right anchor texts
• Monitor your link popularity over time, and much more

Conclusion

Looking at SEO PowerSuite, I must say that it’s a must use toolkit for anyone who is serious about optimizing his website for search engines. You get all the information at your fingertips and need not hire any SEO specialist to do the job. Download the Free Edition of SEO PowerSuite and check it yourself.

Pricing:

The Free version of SEO PowerSuite has some minor limitations – you cannot schedule tasks, import or export data or save the reports. There are two paid editions available – Professional and Enterprise and they cost around $249 and $599 respectively. For further details, please check Features & Editions page.

If you do not want to buy the entire package, you can try each individual script at $99.75 for the Professional edition and $249.75 for the Enterprise edition.

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Palringo quickly guides you to an easy process of creating Palringo account which connects almost all famous chat services together, and then this free account can be used to take your chats and messaging service with you when you use Palringo on your Mac or PC, or your mobile phones (Android, Java, Symbian and Windows Mobile). Users can update their status message across all messenger services from Palringo, and it supports Push Notifications so you can still get messages from your contacts whilst running other iPhone apps or even in sleep mode. Parlingo service also supports thousands of free chat groups covering almost any subject in any language.

Palringo is absolutely free to download and ad supported for iPhone, and for the people who do not wants ads, landscape chat, themes and user Avatars then they can use Palringo Premium which is also available on the App Store. Create your account now on Palringo.com and download apps from here

Now you can chat with all your buddies, no matter what IM they use, all from one universal Instant Messenger.

1. Facebook Chat
2. Windows Live Messenger ® (MSN)
3. AOL ® Instant Messenger (AIM)
4. Yahoo! ® Messenger
5. Google Talk ™
6. ICQ ®
7. Jabber ®
8. iChat ® / MobileMe ®
9. Gadu-Gadu ®

Some Stunning Features:

1. Users can Express themselves with emoticons and smiley faces.
2. Users can send voice messages at the click of a button.
3. By sharing photos and pictures in chats your friends can see what you are looking at.
4. With location feature you can see where your friends are right now and you can let everyone know where you are.
5. Create a group and it will allow you to send messages to everyone at the same time.
6. Search the built-in groups to find chat rooms you’re interested in and meet new people.
7. Users can Broadcast a message about what they are doing and where they are with current status.
8. You can automatically update your status on social networking sites directly from Palringo.

Language Translations:

1. Korean (new)
2. Polish (updated)
3. Spanish (updated)
4. German (updated)
5. French (updated)
6. Italian (updated)
7. Russian (updated)

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Of course to carry discount cards and loyalty cards of each store we purchase from can be a little difficult – there is only a certain limit to things we can carry in our wallet. If you are an iPhone user, however, you can use an application to save your discount/loyalty cards and carry all of them in your iPhone. CardKing is exactly such an application.

CardKing is a free iPhone application sized at 4.4MB. Its basic function is to let users store their coupons and such in their iPhone. Stores can then scan the barcode of these coupons off the customer’s iPhone and let them avail that particular offer.

This feature lets us conveniently carry our loyalty cards wherever we go without sacrificing any wallet-space.

CardKing has over 32 categories including Airlines, Hotels, Car Rental, Drug Stores, Grocery, Health Clubs, Insurance Cards, Libraries, Restaurants, Student ID’s, Union Cards and even Employee ID #’s, including ALL major and most regional merchants such as A&P, American Airlines, Best Buy, Blockbuster, CVS, PetSmart, LA Fitness, from Stanford University to University of Miami, Bank of America to Library of Congress.

Any smart shopper who is an iPhone will take advantage of CardKing’s service and download the application right away.
When you have used CardKing, use the comments to let me how your experience with it went.

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It can split your downloads in multiple threads, thus it is much faster. You also have an option to adjust the download and upload speed in Folx and prioritize the most important downloads by just dragging them to the top of the queue. Folx also offers auto-resuming of your downloads in case you went offline or the tracker was down, etc.

You probably noticed before that the more you download the harder it is sometimes to find the needed files in your downloads folder. By tagging your downloads you instruct Folx to save them to folders that correspond with assigned tags using symlinks. Whenever you need to find your downloaded content, you even don’t have to launch Folx, just look in your main downloads folder and follow the familiar tags structure. Assign as many tags to each download as you wish.

Full features list

• Powerful download engine for maximum performance
• High download speed
• Auto-resuming file transfer
• Set the priorities for downloads
• Control time and speed of your downloads
• Split the downloads in several threads
• Torrent client
• Detailed log info to check the download process
• Automatic capture of download links
• Broadband support
• Smart tag and folder technology to manage all your downloads
• Growl integration
• Spotlight integration
• Almost all Mac OS X browsers integration
• A wise Floating Window – quick access to your downloads
• User-friendly interface

Folx is really a great simple app that can handle your downloads as a piece of cake. What’s more you would wish in a free downloader.

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On January, 26, 2010, Gmail team finally introduced the Google Voice web app
for the iPhone and Palm WebOS devices. HTML5 were used to develop this application, which provides you the fast and versatile mobile experience for Google Voice. For example, AppCache which allows you to interact with web apps without an internet/network connection and local databases allows you to store data locally in your device, and that way you will not lose data even when you close the browser or connection.

This app does not need to be download and installed in your phone isn’t it just great? Well all you need to do is visit m.google.com/voice from your phone browser and log in to your Google voice account and that’s it. When you have log in to you account in m.Google.com/voice then you can make calls from your phone that show your Google Voice number as the caller ID. Users can also listen to voice-mail and messages, users can send and receive text messages for free and users can take advantage of low international call rates offered by Google Voice. That’s a lot for free I guess isn’t it?

Users can add shortcuts to their iPhone home screen or Palm launcher for quick access to the most important features like “Dialer”, “Compose SMS”, “Inbox” or “Contacts”.This way the cheapest call and messaging will be just a single click away. Google Voice web app offers native app like performance and speed, because it uses advance feature of modern HTML5 browsers.

Please note, this web app is compatible with all versions of Palm WebOS and iPhone OS 3.0 and higher. A simple Google Voice account is required to use this app, and Google Voice is currently only available in the United States. To learn more about Google Voice or request an invite, visit www.google.com/voice or read the Google Voice blog.

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When everyone is curiously watching the release of Apple’s iPad, WordPress just announced the release of their optimized version of iPhone OS to take advantage of the iPad’s new user interface. It will really make your blogging life easier than ever before. Let me tell you how…

You may want to post update from anywhere (while you are on the move) but who knew that it would be like that easy as today after this release. Now write, add photos, check your spelling, and even create links without having to write a single line of code or HTML. While writing if you are not comfortable, just rotate the screen. WordPress will automatically adjust to a more comfortable widescreen layout to enjoy the iPad experience.

Yeah, it’s never been easier to stay in touch with your readers while you are not on the computer. But from now on you can moderate, edit, or reply to comments. It will also help you to quickly moderate bulk comments through the easy to use interface.

I agree it’s not necessary but it would be fun though to share your location when you post to your wordpress blog if you are out somewhere. Just tap the Geotag icon on the Write screen, and watch as WordPress locates you on the map. It’s a great way to share where you were when you posted to your blog. But we have to wait for Geotagging features because it will be available on the iPad when the 3G model comes out in late April.

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Many thanks to Flickroom that takes the flickr on your desktop.  Flickroom is a free Adobe AIR based application that provides an enhanced user experience in browsing flickr photos on your desktop.  With Flickroom, you can navigate between the photos in a quick manner  and share your photos seamlessly.  Since it’s developed with Adobe AIR, the application is cross-platform and can run on all the operating systems having Adobe AIR runtime installed.

Key features of Flickroom include:

• Browse photos and groups of photos in an uncluttered manner.
• Upload your photos seamlessly with easy drag-and-drop operation.
• Select multiple items and apply privacy settings at once.
• View images in three different layouts – Filmstrip, Grid and Map view.
• Quickly checkout the explored photos or schedule it for a day to show explored photos.
• View photo information such as owner, license, privacy information and comments in an enhanced manner.
• Advance search that allows you to search photos based on text, tags, licensing, date and safe search options.
• Edit your existing photos and related information quickly and easily.
• View recent updates from your contacts and put comments or add notes.
• Upload your photos directly to your Facebook from Flickroom.
• Use Flickroom in English, Russian, Korean, Chinese and many other languages.

Flickroom team runs a blog that you can visit to get in touch with the latest updates and you can also follow it on twitter.

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